How to set the correct filters when i am using ALARM ID as base parameter

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Hello,

I need some guidance. I am trying to set some filters on alarms so i can get something specific. Below is a capture from the filters window.

I am trying to use the Alarm ID to get exactly what i want.

So, on short, the id of the alarm i want to pick is 4653069. I tried to put this value on Filters column but the alarm does not disappears or appears. If i set the value of filter to *, and i place the ID of the alarm to the severity i want (eg. Critical Hi), i can get the alarm but there is also picking other alarms as well that do not have same ID.

I do not understand how the filter works in these cases. How can i set the alarm id so i can get the desired effect ?

Also, what should i write to the severity columns ? It only accepts a number... but what should i put in?

Thanks!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th October 2023
Marieke Goethals [SLC] [DevOps Catalyst] commented

Hi Marian,
Has Randy’s comment helped you solve this? If not, could you add more information so we can help you further?
Marieke Goethals [SLC] [DevOps Catalyst] commented

As this question has been inactive for a long time, we will now close it. If you want further assistance, could you post a new question?

3 Answers

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I found some information in the logs but i am not sure how to get it right.

Dataminer is sending SOAP Request to the unit.

The unit replies back:

"

<?xml version="1.0"?>
<env:Envelope xmlns:env="http://www.w3.org/2003/05/soap-envelope"><env:Body><getAlarmListResponse xmlns="http://www.appeartv.com/automation/v1">

<code>100</code>

<message>OK</message>

<alarmList><alarmListEntry>

<msgSlot>0</msgSlot>

<msgPort>10</msgPort>

<msgId>1048580</msgId>

<msgText>No bitrate on input 10</msgText><msgSourceName>Stream</msgSourceName><msgSeverity>CRITICAL</msgSeverity>

<msgInstance>0</msgInstance><msgSetTime>2023-05-11 11:17:45</msgSetTime>

<msgCardId>32</msgCardId>

</alarmListEntry></alarmList>

</getAlarmListResponse></env:Body></env:Envelope>

"

Now, i need to understand how does Dataminer translate that ID so i can use it as as a filter. So, any ideas?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th October 2023
Randy Ulvenes [SLC] [DevOps Advocate] commented

Hi Marian,

Is the Alarm ID that you are describing come from Alarm ID from a SOAP query to a device or is the Alarm ID the DataMainer AlarmID parameter displayed in the Alarm console?  Is the MSG ID the Alarm ID the same thing in your question? 

If it is the DataMiner AlarmID then  need to filter on the Displaykey column of a table and the displaykey is defined with a [IDX] in the column.   In the example I attached shows the display key as IF ID [IDX].    Sometimes the Displaykey could be a hidden column.  Right click on a colunm header row and you can see all the columns that are shown or hidden. 

In your cut and past, I see there is a message ID.  Do you know if the message ID is unique where every message ever sent will be unique  or does the MSG ID represents a specific type of alarm value (i.e.  Critical, Major, No Bitrate).  
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