I am having troubles getting my local DMA ( using a config) cloud connected.
I keep getting the error: "Could not reach the Cloud Gateway service. Has the DataMiner Cloud Pack been installed and configured on the DataMiner System?"
I have:
- Installed the latest cloud pack from dojo
- DMA version: 10.2.8.0-12005
- Group permissions are set to all on the Cloud Gateway topic
I don't see any reason why I would not be able to connect.
Any advise where to look / how to get connected?
Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 19th August 2022
Hi Mieke,
An good starting place for the investigation is the cloud gateway logging.
These logs can be found under:
C:\ProgramData\Skyline Communications\DataMiner CloudGateway\Logs
Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 19th August 2022
Based on the logs, we noticed that the cloud gateway service was unable to connect to NATS.
This in turn was the result of an IP in the SLCloud.xml config that was linked to a NIC which was not connected.
It seems that after a startup the IP of the primary NIC is used to update to configs, even if that NIC is not connected. Disabling the NIC and updating the SLCloud.xml file fixed the issue.