Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Blog
  • Questions
  • Learning
    • E-learning Courses
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Tutorials
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • DataMiner Insights
      • Security
      • Integration Studio
      • System Architecture
      • DataMiner Releases & Updates
      • DataMiner Apps
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
  • Downloads
  • More
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
      • General Inquiries
      • DataMiner DevOps Support
      • Commercial Requests
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

How to debug not starting of Process Automation after DMA restart

Solved1.58K views24th June 2021process automation troubleshooting
4
Mieke Dryepondt [SLC] [DevOps Advocate]3.58K 24th June 2021 0 Comments

After a DMA update (internal build) an existing setup using Process Automation no longer works.
How do we start to debug? Where to look?

The setup uses a permanent booking with a specific process.
This process needs to start on-demand. To do this an Automation script exists to generate and throw a token.
All of this was working fine and was not changed.

In an info event I can see that the automation script to throw the token runs, but nothing happens after this.
Where do I start looking to get an idea of what is going wrong?

DMA version:

Prev: 10.1.2.0-9839-20210115-internal
New: 10.1.7.0-10523-20210616-release

Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 24th June 2021

2 Answers

  • Active
  • Voted
  • Newest
  • Oldest
4
Jan-Klaas Kesteloot [SLC] [DevOps Advocate]1.13K Posted 24th June 2021 3 Comments

I would start by looking at the queue element(s), specifically the one to which the token is sent.

  1. is the token listed in the incoming table?
  2. do you have entries in the registration table?
  3. do you have exceptions in the element log of the queue element?
Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 24th June 2021
Mieke Dryepondt [SLC] [DevOps Advocate] commented 24th June 2021

Jan-Klaas,
Looks like the upgrade broke something in building/compiling the code of the queue elements:

…|SLManagedScripting.exe|ManagedInterop|ERR|-1|44|No CodeBuilder found for cookie0
…|SLProtocol – 12904 – SRM_Queue_PA PLM.SLC PLM Book Resources|3648|CQAction::Run|ERR|-1|QAction [90] triggered by [pid=8/idx=-1/pk=/user=] failed. (0x80040221)
Input: new = <NULL>
Input: old = <NULL>
Input: extra = <NULL>

Jan-Klaas Kesteloot [SLC] [DevOps Advocate] commented 24th June 2021

The original PA 1.2.2 suffered from compilation errors in the queue elements with DM 10.1.7.0 (released version) and CU1 was created for that (RN30206). If you have still the same issues with the latest CU, I would advise creating an issue task for the compilation problems.

Mieke Dryepondt [SLC] [DevOps Advocate] commented 24th June 2021

Thanks! I had PA 1.2.1 installed. I now updated to 1.2.2 CU2.
Most likely the the problem is resolved by the DMA restart that is triggered by the update of PA. We will see with the next DMA update if the root cause is gone with the latest PA version or if there is still something else going on.

1
Miguel Obregon [SLC] [DevOps Catalyst]18.56K Posted 24th June 2021 0 Comments

Hi Mieke,

When a PA workflow is not working, we start debugging this issue by checking the following items:

  • Are the queue elements correctly configured? Check if the parameter 'Resource Pool' is pointing to a valid resource pool. I remember that we had an issue that we lose this configuration after a DMA restart. This has been fixed since PA 1.2.1
  • Is the Resource Pool correctly configured? Check that all the resource pools that will be used in your PA workflow contains the property 'ProcessAutomation' set to True. This requirement is mandatory since PA 1.2.2
  • Are you using gateways? Can you double check that all the rules are correctly configured? Can you also double check that the node property 'PA_FunctionType' has been set to 'Gateway'?
  • Can you try creating a booking and double check that all the nodes contains resources that can be selected?
  • If the manual booking has been triggered correctly, can you check double on which queue element the tokens are getting stuck? When tokens are stuck, you will see them listed in the table 'Touking Routing'.

Log files:

  • Booking log file: If you have already a permanent booking running, check the booking log file if there are issues related to the booking life cycle.
  • Script log file (SLAutomation.txt): This log file will give you additional information if there is an issue in the profile load scripts or the SRM_LSO_ProcessAutomation script
  • Queue element log files: These log files will give you additional information in case there are issue with the token handling
Miguel Obregon [SLC] [DevOps Catalyst] Answered question 24th June 2021
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas

Recent questions

Alarm Dashboard PDF/CSV Export 0 Answers | 0 Votes
Is the Microsoft SharePoint Connector Still Usable 0 Answers | 0 Votes
Is the Microsoft SharePoint Connector Still Usable 0 Answers | 0 Votes

Question Tags

adl2099 (115) alarm (62) Alarm Console (82) alarms (100) alarm template (83) Automation (223) automation scipt (111) Automation script (167) backup (71) Cassandra (180) Connector (108) Correlation (68) Cube (150) Dashboard (194) Dashboards (188) database (83) DataMiner Cube (57) DIS (81) DMS (71) DOM (139) driver (65) DVE (55) Elastic (83) Elasticsearch (115) elements (80) Failover (104) GQI (159) HTTP (76) IDP (74) LCA (151) low code app (166) low code apps (93) lowcodeapps (75) MySQL (53) protocol (203) QAction (83) security (88) services (51) SNMP (86) SRM (337) table (54) trending (87) upgrade (62) Visio (539) Visual Overview (345)
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin