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Full upgrade deletes clientapps.lic

Solved1.38K views2nd June 2021full upgrade license
1
Tiago Dias [SLC] [DevOps Member]431 2nd June 2021 0 Comments

When installing a full upgrade (e.g. 10.1.2 FR), the file clientapps.lic is deleted.

Is this expected?

Tiago Dias [SLC] [DevOps Member] Selected answer as best 2nd June 2021

1 Answer

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Wouter Demuynck [SLC] [DevOps Advocate]5.91K Posted 2nd June 2021 2 Comments

That is expected. The file is no longer used as of 10.0 CU7 / 10.0.12 / 10.1 / 9.6 CU19 (RN27595)

Wouter Demuynck [SLC] [DevOps Advocate] Posted new comment 2nd June 2021
Tiago Dias [SLC] [DevOps Member] commented 2nd June 2021

Hi Wouter, thanks for the information. I guess the file should indeed be deleted, but I believe it isn’t expected that the upgrade is blocked for over 3hours, and the only way to fix it is to abort the full upgrade and upload the clientapps.lic file again?

Wouter Demuynck [SLC] [DevOps Advocate] commented 2nd June 2021

As aborting an upgrade mid-way is not a supported scenario as far as I know, and deleting files is one of the first steps in the upgrade, the missing file appears to be a consequence of aborting the upgrade rather than the source for the upgrade getting stuck.

On a system which for which the upgrade has been killed mid-way and thus is likely in an invalid state, I’d suggest to re-execute the upgrade via SLTaskBarUtility (or downgrade to the previous version in the same way).

As for investigating why upgrades get stuck, the main file to look at would be the progress.log file in the Upgrades/Packages/xxxxx folder.

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