I’m trying to upgrade my local DataMiner agent
from: DataMiner (10.3.0.0-12822)
to: DataMiner (10.3.9.0-13293)
to be able to use the User-Defined API feature, however I keep getting the following errors:
The indicated logfiles don’t help me much further finding the root cause:
[APIGatewayInstaller.txt]
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 1708
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2205 2: 3: Error
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2205 2: 3: Error
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (00:B8) [08:38:50:553]: Product: DataMiner APIGateway — Installation failed.MSI (s) (00:B8) [08:38:50:553]: Windows Installer installed the product. Product Name: DataMiner APIGateway. Product Version: 0.0.1.56930. Product Language: 1033. Manufacturer: Skyline Communications. Installation success or error status: 1603.
Any idea how to troubleshoot this?
Hey Jelle,
Can you verify that you have .NET 6 installed on the system?
Kind regards,
NET6 should be installed by the DM upgrade or installer. We’ll forward the issue to the correct people for further investigation.
I want to let you know that we, Data Core, are already aware of a potential issue with this and are investigating it further.
Thanks Alexander, this fixed the problem!
It’s strange that .NET 6 didn’t came with the 10.3.9 installer package since this obviously seems to be a dependency.