Hi
This might be a repost but every time I try to access an element logfile via cube I get the error:
Failed to get log file (500 - Internal Server Error)
While the server does contain the log files (checked via RDP). What could cause this issue? And is there anything I could do to fix it?
Timothy Van Poucke [SLC] [DevOps Enabler] Selected answer as best 12th June 2023
The IIS logs might show you some extra information as well.
C:\inetpub\logs\LogFiles\W3SVC1
The 1st thing that came to mind were:
- To execute C:/Skyline Dataminer/Tools/ConfigureIIS.bat
- Check the Permissions of the C:/Skyline Dataminer and C:/Skyline Dataminer/Logging folder, it should hold the group Users or Authenticated Users.
Note that this is just a guess
Timothy Van Poucke [SLC] [DevOps Enabler] Posted new comment 12th June 2023
FYI I changed the permissions on the logging folder and this fixed the issue. Thanks!