Hi
This might be a repost but every time I try to access an element logfile via cube I get the error:
Failed to get log file (500 - Internal Server Error)
While the server does contain the log files (checked via RDP). What could cause this issue? And is there anything I could do to fix it?
Hi Timothy,
The ViewLog.asp webpage is encountering that 500 error internally while retrieving the raw logfile from the /logging/ folder. It might be worth checking what happens when trying to retrieve the FailoverStatus.txt logfile, this one requires no authentication.
http://10.4.2.91/Tools/ViewLog.asp?host=10.4.2.92&log=FailoverStatus
→
http://10.4.2.92/logging/FailoverStatus.txt
If this is on a cluster, it is also worth checking if the logfile comes from the local DMA or another DMA in the cluster, and whether it works the other way around.