Failed setting up NATS session

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Hi Dojo,

My DM 10.4.5 Agent doesn’t want to start up anymore showing below message.

2024/05/15 16:08:39.480|SLDataMiner|28612|26272|DMAObjects.Config|ERR|0|Failed setting up NATS session: No server available for connection
2024/05/15 16:08:39.480|SLDataMiner|28612|26272|DMAObjects.Config|ERR|-1|Failed to set up ElementCRUDFactory: No server available for connection
2024/05/15 16:08:39.481|SLDataMiner|28612|26272|CServiceModule::LaunchDataMiner|ERR|-1|Initializing DMAObjects.Config failed: Unspecified error (hr = 0x80004005).

What can I do to resolve this or find the root cause?

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 15th May 2024

1 Answer

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Hi Jens,

Following log file might give more info:
C:\ProgramData\Skyline Communications\DataMiner StorageModule\Logs\DataMiner StorageModule.txt

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 15th May 2024
Robbe De Ghein [SLC] [DevOps Advocate] commented

In this case however, it seems like NATS is simply not running, can you double check the services?
Jens Vandewalle [SLC] [DevOps Enabler] commented

Hi Robbe, thank you for the pointer. NATS was running, but using the wrong IP address. Reinstalling it solved the problem. Thank you!