Executing an automation script with invalid user cookie fails

Solved592 viewsAutomation Automation script protocol user defined API
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Hi,

We have a connector that triggers an automation script whenever specific data changes by calling the ExecuteScript method like this:

The script is executed successfully in case of the following flow:

Interactive Automation Script -> InterApp Call -> Connector -> ExecuteScript

However, when the start of the flow is a User Defined API (Automation Script), instead of an IAS, it fails to execute the script because there's no user cookie:

Would there be a way to make this work?

Thanks in advance.

Jason Pitteman [SLC] [DevOps Advocate] Selected answer as best 22nd March 2024

2 Answers

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11.90K 4 Comments

Hi Jason,

Could you log the contents of the property 'protocol.UserCookie'?

I believe that in certain instances it will contain a prefix that may need to be trimmed out before passing it to the automation script.

Jason Pitteman [SLC] [DevOps Advocate] Posted new comment 22nd March 2024
Jason Pitteman [SLC] [DevOps Advocate] commented

Hi Joao,
The user cookie looks like this in case it fails: 39D49F3E377C4B6D94AF5F4731C8052D:NO_INFORMATION
Jason Pitteman [SLC] [DevOps Advocate] commented

The user cookie is empty in case it’s triggered from an IAS.
João Severino [SLC] [DevOps Catalyst] commented

Hi Jason,
Apparently, my recollection was slightly off as it was a suffix and not a prefix.
If you trim the :NO_INFORMATION out of the usercookie you should have valid GUID string, although not in the format we are most used to see it.
Could you try to manipulate the user cookie so that it removes everything after the : (including the : as well)?
Jason Pitteman [SLC] [DevOps Advocate] commented

Hi Joao,
That doesn’t seem to do the trick unfortunately.
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