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Excessively slow loading of Service “Edit” window in Cube

Solved232 views24th March 2025Cube performance service Slow
0
Nick Chirumbolo [DevOps Advocate]779 24th March 2025 1 Comment

I’ve recently noticed that whenever I open a service Edit window, it takes around 5+ minutes to load (Not an exaggeration, I’ve timed this out several times) and while it is loading Cube becomes completely unresponsive. I periodically get a popup saying Cube is unresponsive and asking if I want to “Terminate” or “Keep Waiting”.

After the 5+ minutes, I’m able to edit the Service as expected. But I’m wondering if this is a bug or to be expected in services with several child elements (Just including 4-5 parameters per child element with no index filters)?

Nick Chirumbolo [DevOps Advocate] Selected answer as best 24th March 2025
Nick Chirumbolo [DevOps Advocate] commented 24th March 2025

This is what I'm running…
Server version : 10.4.0.0-15486
Client version : 10.5.2505.3334-0352cbd4

1 Answer

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Miguel Obregon [SLC] [DevOps Catalyst]19.24K Posted 24th March 2025 0 Comments

Hi Nick,

The behavior that you describe is not expected. I think the best course of action would be for you to reach out to our Techsupport team directly so this issue can be further investigated. You can send an email to techsupport@skyline.be.

Regards,

Nick Chirumbolo [DevOps Advocate] Selected answer as best 24th March 2025
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