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Error when install a Connector

147 views4 days ago
1
Walter Holzer69 6th August 2025 1 Comment

Hello!

Sorry, i have another Problem. When i try to install a Connector i get this error:

{
  "errorMessage": "Unexpected exception occurred",
  "exceptionMessage": "StatusCode: UnknownError, DebugMessage: A unknown exception occurred in CoreGateway: Error adding protocol file., DmaId: ******",
  "stackTrace": "   at ArtifactDeployer.Services.CoreGateWayResponseHandler.Implementations.CoreGateWayResponseHandler.HandleAsync[TReq,TResp](ICoreGatewayRequestExecutor coreGatewayRequestExecutor, TReq request, MessageParser`1 responseParser, String topicId, CancellationToken cancellationToken)\r\n   at ArtifactDeployer.Deployer.Implementations.ProtocolPackageDeployer.DeployAsync(String deploymentId, EventingInfo eventingInfo, ArtifactInfo info, String artifactLocation, DeployContext context, CancellationToken cancellationToken)\r\n   at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.<>c__DisplayClass7_0.<<DeployArtifactAsync>b__0>d.MoveNext()\r\n--- End of stack trace from previous location ---\r\n   at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.CaptureExceptionAsync(ContextType contextType, Func`1 action)"
}

Any ideas?

Thank you!

BR
Walter

Mauro Druwel [SLC] [DevOps Advocate] Answered question 4 days ago
Mauro Druwel [SLC] [DevOps Advocate] commented 7th August 2025

Hi Walter,
What protocol are you trying to install, and are you installing it from the catalog? That could help pinpoint what’s going wrong.

3 Answers

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Mauro Druwel [SLC] [DevOps Advocate]358 Posted 4 days ago 0 Comments

Hi Walter,

I tested the connector on a DMA with the same version and had no issues, so it looks like something local.

Could you check in Task Manager that all services starting with "SL" and starting with "DataMiner" are running? Maybe try a Windows restart if possible. If everything seems fine and the issue persists, best to contact DataMiner Support: https://supportpreview.dataminer.services/.

Let me know!

Mauro Druwel [SLC] [DevOps Advocate] Edited answer 4 days ago
You are viewing 1 out of 3 answers, click here to view all answers.
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