Hello!
Sorry, i have another Problem. When i try to install a Connector i get this error:
{ "errorMessage": "Unexpected exception occurred", "exceptionMessage": "StatusCode: UnknownError, DebugMessage: A unknown exception occurred in CoreGateway: Error adding protocol file., DmaId: ******", "stackTrace": " at ArtifactDeployer.Services.CoreGateWayResponseHandler.Implementations.CoreGateWayResponseHandler.HandleAsync[TReq,TResp](ICoreGatewayRequestExecutor coreGatewayRequestExecutor, TReq request, MessageParser`1 responseParser, String topicId, CancellationToken cancellationToken)\r\n at ArtifactDeployer.Deployer.Implementations.ProtocolPackageDeployer.DeployAsync(String deploymentId, EventingInfo eventingInfo, ArtifactInfo info, String artifactLocation, DeployContext context, CancellationToken cancellationToken)\r\n at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.<>c__DisplayClass7_0.<<DeployArtifactAsync>b__0>d.MoveNext()\r\n--- End of stack trace from previous location ---\r\n at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.CaptureExceptionAsync(ContextType contextType, Func`1 action)" } Any ideas?
Thank you!
BR
Walter
Mauro Druwel [SLC] [DevOps Advocate] Answered question 4 days ago

Hi Mauro,
i try this Online:
Does this help?
Thank you!
BR
Walter
Mauro Druwel [SLC] [DevOps Advocate] Posted new comment 8th August 2025

Hi Walter,
I just tried installing it on my own system, and it works fine, so it doesn’t seem like the connector is the issue here. Could I ask which version of DataMiner you're running, whether the necessary DXMs are installed, and if your system shows “Cloud identity: Valid” in System Center?
Hi Walter,
What protocol are you trying to install, and are you installing it from the catalog? That could help pinpoint what’s going wrong.