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Error when adding a protocol

Solved767 views5th December 2023error
5
Daeton Harris72 27th November 2023 0 Comments

I am trying to add protocol "Pro-Bel_SW-P-08" version 1.0.5.1

I am getting the error "error adding protocol file". I have restarted the computer, client, redownloaded the protocol file, and have received the same error each time.

I am new to posting here, so if I messed anything up please let me know.

Any suggestions?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th December 2023

1 Answer

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Matej Plakalovic [SLC] [DevOps Advocate]636 Posted 27th November 2023 0 Comments

Hi Daeton, can you please check the DataMiner version you are running. The latest version of 'Pro-Bel_SW-P-08' driver, which is 1.0.5.1, requires DataMiner version 10.3.11.0 - 13456 or higher. Therefore, if your version is below this one, you'll get an error, and the protocol won't be able to upload.

In this version, we've added Dual Controller functionality (the main connection dynamically switches in case of a loss of the current connection with one of the devices in the cluster).

Just keep in mind that running this version might introduce some additional load to your device(s). So, unless you really need it, we suggest sticking to the previous version.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th December 2023
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