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DMA Startup stuck

Solved1.45K views11th June 2021
1
Jeyaram Sumanthiran30 7th June 2021 0 Comments

Hi,

I did fresh DM software(9.6.9) fresh installation on my DMA. After applying the license file, when I connect to cube the agent seems stuck at start up 99%. It been around 45 mins still not come up.

Normally, for fresh installation it should not much time to connect cube.

How can I fix this issue?

Jeyaram Sumanthiran Selected answer as best 11th June 2021

3 Answers

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Ive Herreman [SLC] [DevOps Enabler]13.61K Posted 7th June 2021 0 Comments

Hi Jeyaram,

Have you applied the license file after installation?

In case there is an issue with the license, you can find an error in the SLDataMiner log file. ("C:\Skyline DataMiner\logging\SLDataMiner.txt").

If there is a different issue, you should be able to find out what is going wrong through the SLErrors log file ("C:\Skyline DataMiner\logging\SLErrors.txt").

Ive Herreman [SLC] [DevOps Enabler] Answered question 7th June 2021
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