DMA Startup stuck

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Hi,

I did fresh DM software(9.6.9) fresh installation on my DMA. After applying the license file, when I connect to cube the agent seems stuck at start up 99%. It been around 45 mins still not come up.

Normally, for fresh installation it should not much time to connect cube.

How can I fix this issue?

Jeyaram Sumanthiran Selected answer as best 11th June 2021

3 Answers

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Hi Jeyaram,

Have you applied the license file after installation?

In case there is an issue with the license, you can find an error in the SLDataMiner log file. ("C:\Skyline DataMiner\logging\SLDataMiner.txt").

If there is a different issue, you should be able to find out what is going wrong through the SLErrors log file ("C:\Skyline DataMiner\logging\SLErrors.txt").

Ive Herreman [SLC] [DevOps Enabler] Answered question 7th June 2021
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