Hi Community

I have a question regarding this procedure from the Help, I followed it manually because the factory reset tool mention there wasn't worked for me (but that's another history). So everything went well following the steps to get a clean DMA but when I started again the DMA to see the results all the users previously removed were created again. So I was thinking that the problem was that the security.xml file was not touched it and I tried again removing all the users from windows then from the folder: Skyline DataMiner\Users and then I rename the security.xml file to get a new one once the DMA stars but surprisingly all the users were again created, so the question what would be the correct procedure?