Hi,
We are using an online SMS service to send out SMS notifications. e.g. configuring email alerts to be sent to phone-number@smsgateway.com, which in turn sends the SMS message to the specified phone-number. The issue we're having is that the body of the message is HTML format, which is suitable for email but not for SMS.
Is it possible to define a notification template specifically for SMS?
Thanks,
Trong.
Also I was wondering about the following. SMS has a limited number of characters and is it then desirable to forward all the content of the notification mail? If I'm not mistaken in the past we have worked on making sure that the subject of a notification mail contains all key information about the alarm in a as compact format as possible (element name, severity, etc). Specifically so that it would be possible to take that string (i.e. the subject) and have that converted in a brief SMS message. So maybe you have to check if that's an option, to just take the subject of the notification mail and to use that content to trigger the SMS message.