Hi,
We are using an online SMS service to send out SMS notifications. e.g. configuring email alerts to be sent to phone-number@smsgateway.com, which in turn sends the SMS message to the specified phone-number. The issue we're having is that the body of the message is HTML format, which is suitable for email but not for SMS.
Is it possible to define a notification template specifically for SMS?
Thanks,
Trong.
I assume you are using the Alerts option on the System Center > Users / Groups configuration to send out notification e-mails. These indeed are always HTML e-mails.
While the template for such mails can be customized, the e-mail format will probably remain HTML.
My suggestion would be to use a correlation rule instead using an alarm filter + the "trigger on single events" + no conditions + a "send e-mail" action. Advantage here is that an option is available here to send the e-mail as a plain text e-mail. Placeholders like "[Info]" exist which can be used in the e-mail body to include the name/value of the alarm. The list of placeholders can be found on the same page linked above.
Thanks Wouter. Correlation rules + placeholders sounds like a viable option. I’ll look into this.