Hi Pete,

To add to what Ben is saying, lot depends on the KPI's you like to monitor and the available data sources.

• In the event DataMiner can connect to your Voip (soft)switch or Voip SaaS via API, we'd typically collect data relative the the Voip serice quality and report e.g. Number of active calls, number of call attempts per sec, session setup success ratio, etc. No test / measurement or sensors are required to provide that functionality, the granularity of quality indexes depends on your Voip switch api or SaaS api (are u using a managed service for your voip?)
• In the event you have sensors deployed in the network (to measure jitter / latency, MOS, etc), DataMiner can also 1. ingest data of test but 2. also schedule tests to run (synthetic testing).
• Last, we can retrieve data from the network in order to measure specific IP / TCP level counters and metrics (and filter the info per IF and if relevant to the QoS class u use for voip). Those would include birtrates, jitter, FEC corrected/uncorrected, checksum errors. If you have network services running like Cisco IP SLA, DataMiner can also ingest that data (jitter, latency).

As you can see, DataMiner ingests data, processes (filter, aggregate, analyze behavior and trend changes, alarm, etc) the info and present it in a comprehensive manner to ICT engineers, your SLA engineers for voip, etc.

I'd welcome your feedback to what data sources we can access, and then take this further.

Thx - Steven