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DataMiner startup stuck on ‘Initializing SLNetCom’

Solved1.39K views23rd April 2023slnetcom
1
Jeroen Geldhof [SLC] [DevOps Enabler]5.11K 19th April 2023 0 Comments

My DMA is not starting up.
The last thing that can be seen in SLDataMiner is ‘Initializing SLNetCom’.
What are typical reasons for getting stuck on that point?

Wouter Bogaert [SLC] [DevOps Advocate] Answered question 23rd April 2023

3 Answers

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4
Guilherme Gaspar [SLC] [DevOps Advocate]539 Posted 19th April 2023 2 Comments

What worked for me was to delete DMS.xml and SLCloud.xml.

However, a permanent solution that worked for me, was to put my hostname on the IP attribute (instead of the IP) on the DMA tag on your DMS.xml and restart dataminer

<DMA ip=”________” timestamp=””/>

Jeroen Geldhof [SLC] [DevOps Enabler] Posted new comment 20th April 2023
Guilherme Gaspar [SLC] [DevOps Advocate] commented 19th April 2023

Additionally, the usage of hostname as the IP is only for dataminer versions 10.2 or above: https://docs.dataminer.services/release-notes/General/General_Main_Release_10.2/General_Main_Release_10.2.0_enhancements.html#dmsxml-now-supports-using-hostnames-instead-of-ip-addresses-id_28775

Jeroen Geldhof [SLC] [DevOps Enabler] commented 20th April 2023

The solution worked great! Thanks Guilherme

2
Tiago Pinhao [SLC] [DevOps Enabler]813 Posted 19th April 2023 2 Comments

I use my Dataminer in Hyper-V, I had to add an action to replace the SLCloud.xml everytime it restarts with <URI> to localhost

<URI>nats://localhost:4222</URI>

Tiago Pinhao [SLC] [DevOps Enabler] Posted new comment 19th April 2023
Guilherme Gaspar [SLC] [DevOps Advocate] commented 19th April 2023

If you have dataminer version > 10.2, you can replace the IP with your hostname in the DMS.xml and you won’t need to replace the SLCloud.xml anymore

Tiago Pinhao [SLC] [DevOps Enabler] commented 19th April 2023

Will try that, thanks

0
Wouter Bogaert [SLC] [DevOps Advocate]979 Posted 23rd April 2023 0 Comments

If your DataMiner agent is stuck during startup on ‘Initializing SLNetCom’ in SLDataMiner logging, a typical reason is an IP address change while certain configuration files still refer to the old IP address.

See https://docs.dataminer.services/user-guide/Advanced_Functionality/DataMiner_Agents/Configuring_a_DMA/Changing_the_IP_of_a_DMA.html on how to change the IP of a DMA.

Wouter Bogaert [SLC] [DevOps Advocate] Answered question 23rd April 2023
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