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Dataminer process crashes caused by Microsoft C++ Exception.

Solved979 views16th March 2023Microsoft C++ Exception process crash
2
Ryan Reuss [SLC] [DevOps Member]490 5th February 2021 0 Comments

I would like to know what can cause these Microsoft C++ Exceptions? This happened last week with SLProtocol (Simply upgrading an element to a small range upgrade) but that crash also crashed the DMA. Now another seperate DMA has an SLWatchdog crash with the same exception.

Ryan Reuss [SLC] [DevOps Member] Selected answer as best 16th March 2023

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Wouter Demuynck [SLC] [DevOps Advocate]5.91K Posted 8th February 2021 0 Comments

Hi Ryan,

"Microsoft C++ Exception" is a rather generic exception that is thrown when DataMiner invokes Microsoft DLLs with either incorrect data, or when the process/system is low on memory (causing memory allocations to fail). Seeing the same exception descriptions does not mean that this is the same identical crash. The CRASH.dmp can usually provide more information. If it is missing or 0 bytes, the issue was most likely an out-of-memory type of issue.

The best thing would be to create a task with the crashdump file (ideally the .high.zip version if available) and ideally also an SLLogCollector package.

In this case:

  • SLProtocol.exe: ProtocolThread is the main thread in a driver, doing actions. Not much wiser there.
  • SLWatchDog.exe GenerateReport is the hourly creation of the CDMR reports.

By the look of the content of the ERRORLOG.txt, this appears to be on an early 9.6 version or before 9.6.9 (RN22147)

Ryan Reuss [SLC] [DevOps Member] Selected answer as best 16th March 2023
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