Hi,
I just received a new Response.lic file for my DataMiner agent, I copied it to the server as always and restarted the server, however, DataMiner got stuck on the “This dataminer agent is starting up”
Going through the logging folder, I can see in SLDataMiner file these messages:
Has anyone encountered something like this? The agent was working fine before the restart.
Thanks!
Hi Carlos,
The “unsuccessful connection ….” errors you see in the SLDataminer.txt are mostly irrelevant here, they are a consequence of trying to connect to the dataminer whilst it is starting up.
The interesting errors here will be at the beginning of the SLDataminer.txt file.
Most of the time, doing another restart by running “C:/skyline dataminer/tools/Restart DataMiner And SLNet.bat” fixes the issue.
That being said, there a couple of reasons why a DMA might fail to start each with their own solution
- Check for suspended SL* processes. These often occur after a crash and require a server reboot
- Check if all the SL* processes are started correctly, if not check their respective logging for errors/crashes
- Check the SLWatchDog2.txt for RTE, this could indicate a deadlock preventing a startup
- Check SLDataminer.txt from the beginning of the file for errors/issues (licensing, incorrect setups/configurations/…)
- Check if the database is up and running and reachable.
- In case of MySQl,the system might need to process the files in “C:\Skyline DataMiner\System Cache\Local” first
- In case of cassandra the system might need to process the files in “C:\Skyline DataMiner\offload” first
Since yours happened after receiving a new response.lic file, I assume the issue here will be the dma not starting due to failures during the licensing check. These should be logged at the start of SLDataMiner. You might want to contact the person/team that provided the .lic-file for further assistance on this.