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DataMiner Agent won’t start after IP change – BrokerGateway still tries old address

Solved122 views4 hours agoBrokerGateway IP address startup
0
Edith Lansens [SLC] [DevOps Advocate]769 8 hours ago 0 Comments

I'm running a DMA on a laptop, so my IP address changes depending on whether I'm working from home or in the office. Normally I update the values in:

  • C:\Skyline DataMiner\Configurations\ClusterEndpoints.json
  • C:\Program Files\Skyline Communications\DataMiner BrokerGateway\appsettings.runtime.json

After updating those files and restarting the DataMiner BrokerGateway process (via Task Manager), everything usually works fine.

However, this time the DataMiner Agent no longer starts. I get the message: "The DataMiner Agent did not respond in time. The server might be rebooting or the DataMiner software might be restarting."

In the BrokerGateway logs I see repeated errors indicating that it's still trying to connect to a wrong/outdated address (even though I updated all the usual files): "A connection attempt failed because the connected party did not properly respond... (xxx.xxx.xxx.xxx:xxx) SocketException (10060)".

Is there anywhere else DataMiner or BrokerGateway might be storing the old IP address that I need to update? Or anything else I can do to resolve this issue?

Thanks in advance!

Edith Lansens [SLC] [DevOps Advocate] Selected answer as best 4 hours ago

2 Answers

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Jens Vandewalle [SLC] [DevOps Enabler]9.66K Posted 8 hours ago 1 Comment

Hi Edith,

In my case I also have to restart nats-server to make it work.

Edith Lansens [SLC] [DevOps Advocate] Posted new comment 8 hours ago
Edith Lansens [SLC] [DevOps Advocate] commented 8 hours ago

Hi Jens, thanks for the suggestion. Unfortunately, this didn’t do the trick.

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