Hi all,
I have a protocol used by only one element. Every time I update protocol, cube(10.5.7.0-15952) freezes while element is restarted, so the cube has to be terminated in Task Manager. Here is the screenshot from Task Manager
and error logs from the cube log file
----------- LogID: 136 -----------
Error
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:28
Message : Failed to suspend thread within 15 seconds in the GetStackTrace() logic of the logging----------- LogID: 137 -----------
Freeze
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:28
Message : Cube freeze detection! Longer than 10 seconds freeze.----------- LogID: 138 -----------
Freeze
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:33
Message : Cube freeze detection popup shown! Longer than 30 seconds freeze.----------- LogID: 139 -----------
SPI
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:35
Message : Event Cube.Event.Log.Error (Error).----------- LogID: 140 -----------
SPI
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:35
Message : Event Cube.Event.UIFreeze (UIFreeze). Dimensions: FreezeThreshold=10
Can you confirm whether its cube issue, or could it be protocol that should be reviewed?
Hi Alija,
Can you tell me which protocol ?
Kind Regards,
Robbe
Hi Alija,
I've just tested this with a couple of different protocols, no freeze.
So it might be something that is protocol specific.
Kind Regards,
It doesn't happen to me all the time too, but I will try to get to the configuration that causes it, and I will update the question.
Thanks for checking out.
Regards,
Hi Robbe,
It's not released yet, but you can find the code in the repo "TelenorTelenor TVTnD Manager". And just some days ago, I heard another colleague saying the same thing happens to him too, not with the same protocol I work on.