We are trying to build some new enhanced services from a service template, and they are all assigned to the same server when we do so. It would be ideal if we could direct this service template to build them on a different DMA, but we can’t figure out how to do this.
Would somebody know if this is possible?
By default, the services created by a service template are created on the agent hosting the majority of child elements. When no child elements are in the service, the agent on which the service template is being executed is chosen.
The DMA can also be force-selected either by specifying a “:forceDMA” fixed input data field in the service template definition and setting the value to the DMA ID of the agent, or by adding a column named “:forceDMA” in a CSV import file.
Hi Tom, not sure whether this can directly be achieved though. The solution which i used in the past to address this kind of problem was to create/duplicate the service template on multiple DMA’s and by asking a certain Service Template to create the service, i knew it was going to be created on a certain DMA.
Do note that this dates back from a while ago so there might be some newer functionalities already out there that i’m not yet aware off….