ChatOps unable to show views with custom Visio visual display

Solved204 viewschatbot ChatOps TeamsChatOps
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Hi Community,

I'm wondering if anyone is having the same issue. We have setup ChatOps integration in Teams. When running the "Show View xxx" command, if the View has a custom Visual Display (i.e. a custom Visio file), the bot would say "Sorry, something went wrong while trying to find the view in the DataMiner System...". If I remove the custom Visual Display (i.e. "Set as active Visio file > General default"), then it is able to load the view in Teams.

Any idea how to fix this?

Trong Huynh [DevOps Member] Selected answer as best 3rd March 2025

1 Answer

1
12.71K 0 Comments

Hi Trong,

This problem will be difficult to troubleshoot through a Q&A.

I suggest to get in contact with our tech support (more info here). If you could share the Visio file, then we can try to reproduce the problem on our end.

Trong Huynh [DevOps Member] Selected answer as best 3rd March 2025