Hi Guys,
We have a user who has been unable to use the "Edit in Visio" functionality when connecting to Dataminer via a remote client (using Cube/IE).
However, locally, they are indeed able to use the functionality, so it looks like there is some client/server issue prohibiting the action to be fulfilled.
Are there any steps to diagnose this issue? Perhaps a workaround/permanent fix is available?
Thanks!
In order to diagnose, I would recommend to check the Cube logging in System Center after trying to open the Visio file online editing.
A 'Show debug logging' can be checked to see more details about the communication between client and server. Additionally, some buttons are available at the bottom to also export this information for further investigation.
As Koen indicates, it might also be of interest to check on user rights on the local PC. Does this happen also when using the standalone DataMiner Cube application or only IE?
Hi Rodrigo, can I assume that the user is using the same account? He/she doesn’t use the local administrator account locally (through a RDP session)?