In the DMS (DataMiner 10.0.9.0-9385-CU1), Report and Dashboards is working propertly in only 1 of the 3 DMA's. The error is that not of the available reports can be edited (see the images below), after clicking the edit button (pencil) the template name is empty and the there is no template layout available to be added:
In the SLASPConnection.txt logs there are errors related to DMS reporter not inializated or not updated:
2021/06/15 04:09:54.764|SLASPConnection.exe 10.0.2016.458|7576|6828|CRequest::Request|ERR|0|Remote Request for -Reporter- on -VT_I4 : 140602- failed. DMS Reporter is not initialized yet, or is currently updating it's data (hr = 0x800402BA)
Reports can be created in the DMA's with errors but CAN'T be edited from those DMA's. The report templates created in the DMA's WITH errors can be edited in the DMA with NO errors.
DMA's were rebooted recently due to monthly Windows updates.
DCOM config procedure for configuring 'Launch and activation permissions' was executed but the options were already correctly set.
In the DMA were Reports & Dashboards is ok there are no errors in the ASP log.
Which version of Internet Explorer is installed?
The legacy Reports & Dashboards works only in IE version 9 and higher.
If you do have the latest version of Internet Explorer, then it could still be that it is opening the web page using an old rendering mode. In IE, go to "Tools", "Compatibility View settings", and uncheck "Display intranet sites in Compatibility View".
Even better is to configure Cube to use Chromium instead of IE as default embedded browser. This can be configured in Cube, "System Center", "System settings", "Plugins". Newest DataMiner versions will use Chromium by default.
Hi Wim,
Unchecking the “Display intranet sites in Compatibility View” solved the issue, thank you very much.
In IE, go to “Tools”, “Compatibility View settings”, and uncheck “Display intranet sites in Compatibility View”.