Hi,

On a Dataminer release 9.6, we have 2 elements of the ‘AppearTV General Platform‘ driver, version 4.4.1.17 which is one of the latest in the main range.

Problem is, when Datamimer starts and the elements are being loaded, we observe these error messages in the Dataminer log:

2021/06/24 20:04:28.129|SLDataMiner.exe|5536|CDataMiner::AddProtocolToList|ERR|-1|FAILED loading PROTOCOL: key = APPEARTV DESCRAMBLER:4.4.1.17, Only licensed drivers are allowed

2021/06/24 20:04:28.136|SLDataMiner.exe|5536|CDataMiner::AddProtocolToList|ERR|-1|FAILED loading PROTOCOL: key = APPEARTV DIP:4.4.1.17, Only licensed drivers are allowed

2021/06/24 20:04:28.914|SLDataMiner.exe|5536|CDataMiner::AddProtocolToList|ERR|-1|FAILED loading PROTOCOL: key = APPEARTV TRANSCODER BROADCAST:4.4.1.17, Only licensed drivers are allowed

also the notice in the Alarm Console:

Checking the license info of the DMA, we verify that the 3 protocols do not appear in the list:

– Protocol: APPEARTV AUDIO TRANSCODER (maximum unlimited)
– Protocol: APPEARTV AUDIOLEVEL (maximum unlimited)
– Protocol: APPEARTV CLOCK REF (maximum unlimited)
– Protocol: APPEARTV DECODER DDBB (maximum unlimited)
– Protocol: APPEARTV DESCRAMBLER 2CI (maximum unlimited)
– Protocol: APPEARTV DVB T2 (maximum unlimited)
– Protocol: APPEARTV ENCODER (maximum unlimited)
– Protocol: APPEARTV ENCODER BROADCAST (maximum unlimited)
– Protocol: APPEARTV ENCODER HVQ BC (maximum unlimited)
– Protocol: APPEARTV FM RADIO DECODER (maximum unlimited)
– Protocol: APPEARTV GENERAL PLATFORM (maximum unlimited)
– Protocol: APPEARTV INPUT ASI (maximum unlimited)
– Protocol: APPEARTV INPUT COFDM (maximum unlimited)
– Protocol: APPEARTV INPUT DVB-S_S2 (maximum unlimited)
– Protocol: APPEARTV INPUT IP (maximum unlimited)
– Protocol: APPEARTV INPUT QAM (maximum unlimited)
– Protocol: APPEARTV IP SWITCH (maximum unlimited)
– Protocol: APPEARTV IP T2GW (maximum unlimited)
– Protocol: APPEARTV ISDB-T INPUT (maximum unlimited)
– Protocol: APPEARTV OUTPUT ASI (maximum unlimited)
– Protocol: APPEARTV OUTPUT COFDM (maximum unlimited)
– Protocol: APPEARTV OUTPUT DVB-S_S2 (maximum unlimited)
– Protocol: APPEARTV OUTPUT IP (maximum unlimited)
– Protocol: APPEARTV OUTPUT QAM (maximum unlimited)
– Protocol: APPEARTV SCRAMBLER (maximum unlimited)
– Protocol: APPEARTV TRANSCODER (maximum unlimited)
– Protocol: APPEARTV TRANSCODER HVQ BC (maximum unlimited)
– Protocol: APPEARTV TRANSCODER MS (maximum unlimited)

I immediately thought this would be just a simple matter of adjusting the license but the feedback received from the Licensing Team, is that for the Descrambler, DIP and Transcoder Broadcast, there’s no driver record/license yet and suggesting the driver ‘AppearTV General Platform’ needs to support these modules !? Opening the main driver, we observe these 3 protocols are being exported, so really I can’t see what might be missing here.

Any idea how to fix this?

Thanks.