Hello DM community,
On the Cube, I have multiple Appear TV devices that Dataminer is polling a lot of data from. All my devices' SRT Input Status tables CC Errors flip-flop between N/A and a number exactly every 60 seconds making it very hard to monitor the system health through a dashboard I've built. Because every time I refresh, another devices jumps to the top of the table (CC Errors descending table).
I want to know if it's the normal behavior of the system or it's a glitch that needs fixing.
Best regards,
Satrap
Hi Satrap Shojaie,
This is definitely not intended behavior and should be addressed. Could you first verify whether you are running the latest available version of the connector? If not, please try again with the latest version to see if the issue persists.
If the behavior persists or you are already on the latest version, would it be possible for you to contact your Skyline technical representative to create a ticket, or report this issue directly to Tech Support? It would be helpful to include the protocol and version when doing so — this way, we can address the behavior with the right priorities and provide a fix in a timely manner.
Kind regards,