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  • >> Go to dataminer.services

APIGateway is unavailable error

Solved1.47K views21st June 2024Cloud Connected Agents
3
Srikanth Mandava [SLC] [DevOps Advocate]912 18th June 2024 0 Comments

Hello

I am trying to connect to a cloud connected DMA remotely using the cube, and I am getting the following error "APIGateway is unavailable.". What's the best course of action?

DMA cluster is running on 10.4-CU2.

Thanks.

Srikanth Mandava [SLC] [DevOps Advocate] Selected answer as best 21st June 2024

4 Answers

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4
Jordy Ampe [SLC] [DevOps Enabler]1.81K Posted 19th June 2024 3 Comments

By browsing to <dms>-<organization>.on.dataminer.services/APIGateway/ you can test/see that APIGateway is not reachable, otherwise it would say “APIGateway is running”.

In this case make sure that te APIGateway service is running in Services.

Miloš Sedláček [DevOps Advocate] Posted new comment 9th September 2024
Srikanth Mandava [SLC] [DevOps Advocate] commented 19th June 2024

DataMiner APIGateway service is running.

Srikanth Mandava [SLC] [DevOps Advocate] commented 21st June 2024

Jordy

As one of the DMAs is in DMZ, your instructions to enable the HTTPS in DMZ CloudGateway resolved the issue.

In the appsettings file of the cloudgateway on the DMZ (C:Program FilesSkyline CommunicationsDataMiner CloudGateway) we have updated to enable HTTPS ( “IsHttpsEnabled”: true) in custom appsettings file of DMZ settings:
“DmzOptions”: {
“IsHttpsEnabled”: false,
“Domain”: null,
“DataMinerAgentName”: null
}

Then we restarted the cloudgateway service. We are now able to reach the DMA over the cloud connection.

Miloš Sedláček [DevOps Advocate] commented 9th September 2024

I experienced the same problem. Found out that this extra step had to be done in my case – copying the “Auto-Created Certificate by DataMiner APIGateway” certificate from Personal certificate folder to the Trusted Root Certification Authorities folder.
The ones of you who already have certificates properly managed do not most likely cross this, but that was not the case for my lab system.

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