Hello
I am trying to connect to a cloud connected DMA remotely using the cube, and I am getting the following error "APIGateway is unavailable.". What's the best course of action?
DMA cluster is running on 10.4-CU2.
Thanks. 
Srikanth Mandava [SLC] [DevOps Member] Selected answer as best 21st June 2024
I would need to investigate further but some possibilities I could think of with the limited information at hand:
- DataMiner is not running, this will lead to the above error to be thrown.
- The connection between the DMA and the CloudGateway is not active, you can check this on admin.dataminer.services on the overview page of the system.
- Make sure your cube's connection settings are set to "Auto". More information can be found here: Overriding the default connection type | DataMiner Docs.
Can you check the above?
If you could give us extra information on the system that would be great so we can debug and get some logs. The organization and systemid would be perfect. You can easily grab this from admin.dataminer.services, go to the overview of your system and then just copy the URL from the browser. This will contain all the necessary IDs.
Wkr,
Srikanth Mandava [SLC] [DevOps Member] Posted new comment 19th June 2024
DMA is running, and cloud connection is active. Cube client is configured as ‘auto’ as well. We will reach out internally to progress this further along with the organisation and systemID details.