Hello DOJO, I would like to set a filter that will send an email if nobody took ownership of an alarm after 10 minutes, but I can not find a field related to the age of the alarm in the filter. Does anyone has an idea about achieving this ?
My recommendation would be to use DataMiner Correlation to achieve this functionality, by making use of the Persistent event.
By result, you can check if alarms meet specific conditions and execute an action in case that the condition remains fulfilled for a specific timespan.
Hello, we are having a problem with this setting. It’s not sending an email alert for the duration times (5, 10, 20 minutes) that we want. Is there anything else needed to be done?
I have following correlation rule configured:
1. Rule condition: Filter condition that filters out the alarm that needs to be checked.
2. Persistent event: time configured for the event to e.g. 30 seconds. That could be 5, 10, 20 minutes in your case.
3. Action defined – email in this case.
4. Enable this rule checked on top – ensure the correlation rule is active.
If an alarm is then created which fits the filter of this correlation rule, you can see following into the Correlation logs if the Log Settings is set to Debug Logging (System Center > Logging > DataMiner > Correlation).
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|Handling Alarm: Alarm: 4411805 (Down) – 732/ber/Oper Status (ITS Source TTPs Table) itso-0//aes/ebu-6:1/ at 03/30/2021 04:53:45
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|[Critical alarm – Persistent event example#default] Adding to bucket: Alarm: 4411805 (Down) – 732/ber/Oper Status (ITS Source TTPs Table) itso-0//aes/ebu-6:1/ at 03/30/2021 04:53:45
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|[Critical alarm – Persistent event example#default] Evaluating bucket
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|[Critical alarm – Persistent event example#default] [Filter Condition] => True
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|[Critical alarm – Persistent event example#default] => True
2021/03/30 04:53:45.390|SLNet.exe|LogDebug|DBG|5|39|[Critical alarm – Persistent event example#default] Bucket ====== MATCH ======= [no change]
2021/03/30 04:53:45.390|SLNet.exe|Log|INF|5|39|[Critical alarm – Persistent event example#default] Not updating actions – actions have not been launched yet
2021/03/30 04:54:06.478|SLNet.exe|Log|INF|5|39|[Critical alarm – Persistent event example#default] [queued] Launching Actions (persistent event)
2021/03/30 04:54:06.479|SLNet.exe|Log|INF|5|39|[Critical alarm – Persistent event example#default] Sending Email Notification to leander.druwel@skyline.be;
We modified it and set to 2 minutes. I received the initial email but never received the subsequent emails. I have waited for more than 10 minutes and I still didn't receive anything.
Thanks a lot Leander !