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Alarm template takes forever to load

Solved974 views24th May 2023alarm template Cube
4
Robin Becker [DevOps Advocate]1.40K 3rd April 2023 0 Comments

I have an element with a 2048x2048 matrix. I've set up an alarm template to monitor 10 destinations (all inputs). Now when I try to reopen the alarm template it takes forever to load. I just get the "application unresponsive"-pop up every other minute.

Pieter Van Compernolle [SLC] [DevOps Enabler] Answered question 24th May 2023

2 Answers

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1
Christine Kapembe [SLC] [DevOps Member]689 Posted 18th April 2023 0 Comments

Hello Robin,
Please send an email to techsupport@skyline.be, a ticket will be created to investigate the root cause.

We are going to require an SLNet memory dump, taken after you have encountered the issue. We will take care of collecting the necessarily data required for the investigation if the DMA is cloud connected, otherwise kindly use the SLLogCollector | DataMiner Docs to generate the SLNet memory dump, logs will be included in the package generated.

We will guide you further once we have received your email.

Robin Becker [DevOps Advocate] Selected answer as best 18th April 2023
0
Pieter Van Compernolle [SLC] [DevOps Enabler]3.20K Posted 24th May 2023 1 Comment

Task was created (DCP209147) and the fix is coming soon (currently in QA state) ...

Pieter Van Compernolle [SLC] [DevOps Enabler] Posted new comment 31st May 2023
Pieter Van Compernolle [SLC] [DevOps Enabler] commented 31st May 2023

The fix has been merged in version 10.3.7

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