Hi all, we just got this question from a customer:
"We have a Dataminer system that is in Alarm Storm protection mode. The repetitive alarm has not been observed for 30 days:
As you can see, from the right-click option there is no possibility to clear the alarm. Can you please suggest a way to clear the situation?"
Hi Joaquim,
It appears that the Alarm Storm Protection mode is active in your system due to a high volume of alarms for two specific parameters:
- "Parameter Invalidity Checking" – currently showing 3,087 open alarms
- "Reconnection Attempt Counter" – currently showing 3,090 open alarms
By default, Alarm Storm Protection activates when there are over 2,000 alarms with the same parameter description and will deactivate when the count drops below 1,900. This configuration is designed to prevent overwhelming the system and is adjustable in Cube’s settings if necessary:
To address this, I would recommend:
- Investigating the Source: Review why these two parameters are generating such a high number of alarms. This could involve checking the devices linked to these parameters to determine if they are experiencing persistent issues.
- Adjusting the Alarm Template: If appropriate, you might consider adjusting the alarm threshold settings for these parameters to better reflect the operational priorities.
Additionally, you can hover on the Alarm Storm icon located in the bottom left corner of Cube for further insights into the grouped alarms under Alarm Storm mode.
Helpful link: Alarm storm protection | DataMiner Docs
Kind regards,
Dear Catarina,
I am the customer that Joaquim was referring to. Thank you for the feedback. The source of the problem is clear to us and it hasn't occurred for a month and so now the priority is clearing the alarms. You suggest to adjust the Alarm Template but this is not in an alarm template. It is what some people call a 'Sticky Alarm':
Usually, we would clear these sticky alarms by right clicking on it in the 'Active Alarms' list and selecting the clear alarms option but as you will see in the screenshot from Joaquim, it is not available. Any ideas why this is or any other mechanism to clear this type of alarm?
Best regards,
Matt
Hi Ive,
That is exactly what I needed and solved the problem.
Many thanks and best regards,
Matt
Hi Matt,
Just an idea, but I suspect you can’t clear the alarm because you only see the grouped alarm for the alarm storm.
Can you try to disable the alarm storm protection and see if you can clear the real alarms?
To disable the alarm storm protection, you can follow the following steps:
1. Click your user account in the upper right-hand corner of cube.
2. Choose settings from the menu
3. Select the alarm console tab
4. Uncheck the “Enable alarm storm projection by grouping alarms” option.
5. Apply and close the window
6. Try to clear the real alarms.