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Agent in failover pair restarts

Solved689 views4th June 2024agent failover Agent failover configuration
2
ryan yahia890 6th February 2024 0 Comments

Hello all,

We are seeing this error message in SL Errors, which is the final line in the log before the agent automatically restarts we see the vip then changes back to the offline config and once DataMiner restarts it changes back to the active vip.

The question is why is this happening, and if it is anyway related to this log line here (note we do not see this file on multiple of the failover agents and these agents are not restarting)

SLFailover.txt|SLFailover|12976|8112|CHardware::InitializeIP|ERR|0|Not executing script C:\Skyline DataMiner\Tools\VIPReleased.ps1 — File not found

Thanks,

Ryan

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 4th June 2024

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Danielle Falcone [SLC] [DevOps Advocate]1.44K Posted 8th February 2024 0 Comments

Hello Ryan,

I believe that to answer your question we will need to do a deeper investigation that will require the Log Collector package from both agents and the time it happened.

I suggest sending the question to techsupport@skyline.be and take a LogCollector package from each agent (Collecting data to report an issue to Technical Support | DataMiner Docs), also the time it happened.

Kind Regards,

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 4th June 2024
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