Alarm Type Properties Changed
27th May 2026
Hi Dojo, We have an element generating numerous “Properties Changed” alarms, but apparently there are no properties actually being modified. Is there any other source that could cause this type …
Separate Colors for Trend Lines in the Same Dashboard Chart Component
26th May 2026
Hi Support, I am using a Line & Area Chart component in a Dashboard. For the trend graph, I selected: Trend points: Average (changes only) Show Average Show Minimum The …
Automation Email contains random spaces
26th May 2026
How can I avoid random spaces in my HTML mail body when creating an email via Automation? I am using: engine.SendEmail(emailOptions) where emailOptions = new EmailOptions The Message of the …
Enhanced service
26th May 2026
Hello Im working with with the table 200 and parameter 4 for the forwaring but when tha alarms appears in the table the log show errors for each row, its …
What does the “Undefined” state mean for IDmsElement.State?
25th May 2026
Hi All I’m working with the IDmsElement property State, which returns an enum with several options, including “Undefined.” I’m not entirely sure what “Undefined” represents or under what conditions an …
How to monitor DMS Cloud Connection Status
25th May 2026
Hi DOJO, Is there a way to monitor DMS Cloud Connection Status without accessing https://dataminer.services/. Based on Dataminer logs or log files? We want to automate this check to be …
Missing DotnetToolSettings.xml in cicd.tools.packager version 6.0.1
25th May 2026
Hi Skyline team, Our CI pipeline reported that the DotnetToolSettings.xml file is missing from skyline.dataminer.cicd.tools.packager version 6.0.1 (and 6.0.0). I have updated the pipeline job to use version 5.1.5 and …
Reordering Input Data columns in a Service Template CSV export
22nd May 2026
Hi dojo, I have a Service Template that is mainly based on several Input Data fields, which are used to define child elements, parameter indices, ports, service names, and other …
What is the best way to migrate a service?
22nd May 2026
Hi DOJO, I have a service hosted on agent A that contains multiple elements hosted across different DMAs. I would like to migrate the service itself from agent A to …
Cube connection fails (DMA 10.6 CU2) on specific client
22nd May 2026
Hi Team, after having upgraded a single DMA to 10.6 (CU2), we cannot connect with a certain Cube client anymore (while other clients would still connect). ConnectionSettings.txt entry “type” is …
Pulling Evertz Product Serial Numbers using automation or other methods
22nd May 2026
Hello, I am looking to audit our entire Evertz Encoder and Decoder estate as we have found that our internal documentation doesn’t always match what is listed in the GUI, …
Backup Failed – Unspecified error code “-2147467259”
22nd May 2026
Hi peeps, Though I’m aware that this (un)specific error was asked about in some other questions already, none of them provided us a solution that narrowed down the root cause …
Trend Group from Aggregation Rules
21st May 2026
Hi Dojo Community, I need some help. The customer would like to create a trending diagram with multiple individual Aggregation Rules. In short, each individual Aggregation Rule represents the Processor …
Errors after 1st failover switch to the backup agent
21st May 2026
Hi DOJO, After configuring a new failover pair that uses local Cassandra and an indexing database, I encountered the following errors during the first failover switch from the main agent …
Visio Diagram – Order of Shape Rendering
21st May 2026
Hello, I have been wondering whilst working on a new visio, what order from the visio drawing does cube render the diagramn shapes, i.e. does it use their order in …