Introducing your DataMiner co-pilot

Why not take full advantage of all dataminer.services functionality offered with your platform? Enjoy a host of features both available already and coming soon, including powerful technical support capabilities. In this blog post, you’ll discover what makes our Operations team your ideal DataMiner co-pilot.

Curious what our technical support capabilities entail? Take a look:

• The ability for us to automatically take crash dumps and logging directly from your DataMiner Agents, kick-starting the incident support process.
• Remote DataMiner Cube access by our Operations team to see the problems you encounter first-hand and take direct action if requested.
• These abilities can lead to faster SLA response times and give our teams better information to make strong interventions and fixes.
• If your Agents are connected to dataminer.services, your connection to our CDMR platform (Customer DataMiner Reporting) is automatically enabled. This means daily updates of your system status are sent to us, enabling proactive support by monitoring the health of your operation. Also, for existing Agents reporting to CDMR, you will no longer need a mail connection to send the system health information to us.

This is just the beginning. We are continuing to evolve these remote support features to turn our Operations team into your ultimate DataMiner co-pilot, so you can have peace of mind to get on with running your operation, and let us take care of the rest.

All this comes at no extra cost for customers with a perpetual-use license. For DataMiner Systems running on the usage-based services, this is already the default operational mode.

This service is protected by state-of-the-art security. For more information you can further read about it here.

Read more about the CCA Support Services on docs.dataminer.services.