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Export/Import Ticket Domain

Solved1.20K views23rd February 2023domain fields ticketing
1
João Barraca [SLC] [DevOps Advocate]97 29th September 2021 0 Comments

Hi Dojo,

Is there any way of exporting a Domain with all its fields from Dataminer Ticketing and then importing that same exported domain into a Ticketing in a different DMS?

Thanks

João Barraca [SLC] [DevOps Advocate] Selected answer as best 23rd February 2023

1 Answer

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Gellynck Jens [SLC]2.71K Posted 29th September 2021 2 Comments

I think this will depend greatly on your DataMiner version. For versions where Ticketing is not yet stored in Elastic (before 10.0.13.0 and 10.1.0.0) you can find the domain in C:\Skyline DataMiner\Ticketing\TicketFieldResolvers.json. You can open that file and copy the resolver (JSON serialized) and paste it in the same file on the target DMS. In theory after restarting it should be available. (Note I haven’t tested this)

For a DataMiner running Ticketing with Elastic it will be harder to export this. You may be able to do something similar through Kibana, but I’m not familiar with how Elastic stores the domains.

João Barraca [SLC] [DevOps Advocate] Selected answer as best 23rd February 2023
João Barraca [SLC] [DevOps Advocate] commented 29th September 2021

Thanks for the info Jens.
In this case the Ticketing is running with Elastic. I’ll investigate further the Kibana option

Gellynck Jens [SLC] commented 29th September 2021

If you find anything, please let me know. I’d like to know the steps as well 🙂

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