Cube freezing after protocol update

53 viewsCube
2
0 Comments

Hi all,

I have a protocol used by only one element. Every time I update protocol, cube(10.5.7.0-15952) freezes while element is restarted, so the cube has to be terminated in Task Manager. Here is the screenshot from Task Manager
and error logs from the cube log file

----------- LogID: 136 -----------
Error
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:28
Message : Failed to suspend thread within 15 seconds in the GetStackTrace() logic of the logging

----------- LogID: 137 -----------
Freeze
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:28
Message : Cube freeze detection! Longer than 10 seconds freeze.

----------- LogID: 138 -----------
Freeze
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:33
Message : Cube freeze detection popup shown! Longer than 30 seconds freeze.

----------- LogID: 139 -----------
SPI
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:35
Message : Event Cube.Event.Log.Error (Error).

----------- LogID: 140 -----------
SPI
ServerTime: 23.07.2025 13:19:02
ClientTime: 23.07.2025 13:19:35
Message : Event Cube.Event.UIFreeze (UIFreeze). Dimensions: FreezeThreshold=10

Can you confirm whether its cube issue, or could it be protocol that should be reviewed?

Alija Kusur [SLC] [DevOps Advocate] Asked question 4 days ago