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Connection has been interrupted message – implication

Solved508 views6th August 2024Dashboard component
1
Bing Herng Chong [SLC] [DevOps Advocate]1.06K 23rd July 2024 0 Comments

Hi all, a user is using WebApps 10.4.2 on DMA 10.4.0. A LCA is typically left up on a NOC screen 24×7. They are trying to find the minimum rate to refresh the page. The rate is currently once a day to update any new node-edge connections. Occasionally they would see the following message appear on the top of the LCA page:

Does a page refresh really need to take place, or will the page actually recover without a refresh? Would the parameter subscriptions on the Node-Edge diagram still continue updating correctly without a refresh?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th August 2024

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Wim Bruynooghe [SLC] [DevOps Advocate]6.59K Posted 25th July 2024 0 Comments

The idea is to show this notification only when it is not capable to fully recover. We have improved it in 10.4.5 (RN39095) and we’re still investigating to improve it further to automatically recover.

It’s possible that parameter subscriptions continue updating. This is only the case if the websocket connection reconnects while the user session is still active. If the user session is gone (could be caused by IIS recycle) then nothing will update anymore, as it will have to reauthenticate first and any existing subscriptions are cleared.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th August 2024
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