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Problem retrieving redundancy information via DMA from AppearTV X20 Platform

Solved564 views6th May 2024
1
Jaroslaw Burtny [DevOps Advocate]678 6th February 2024 1 Comment

Hi All.

We noticed a problem of DMA work with the AppearTV driver: AppearTV X20 Platform ver 1.2.4.12

We can’t read and edit the information of table DUAL IP OUTPUT- INPUT Redundancy  for parameter SOURCE LABEL from AppearTV X20 via  DMA as below :

We can’t read and edit the information of table DUAL IP OUTPUT- INPUT Redundancy  for parameter BACKUP INPUT SOURCE from AppearTV X20 via  DMA as below :

Is this a driver AppearTV or DMA problem ?

Do I need to set something in the GENERAL PARAMETERS –>DATAMINER CONNECTIVITY FRAMEWORK  menu?

Where could be the problem ?

Big thanks for help.

Br.

Jarek

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th May 2024
Robin Meurisse [SLC] [DevOps Enabler] commented 6th February 2024

Hi Jaroslaw,
This seems to be a pure connector problem regarding the Appear X20. DMA version should be unrelated as well as the General Parameters/DataMiner connectivity Framework.

There is a higher version of the connector available however: 1.2.4.22 (https://catalog.dataminer.services/details/connector/5412 – versions tab). Would it be possible to verify if you notice the same behaviour with the latest version? If the issue would still be present in this version, please reach out to your Skyline contact so a fix can be scheduled and implemented.
Thanks

1 Answer

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Marieke Goethals [SLC] [DevOps Catalyst]5.54K Posted 6th May 2024 0 Comments

Hi Jaroslaw,
It looks like this question has already been answered with Robin’s comment. If you do still need help with this, could you reach out to your Skyline contact as he suggests? In the meantime, I will close this question.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th May 2024
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