Upgrading local DM to 10.3.12 failed

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Hi,

when I tried to upgrade my local dataminer to 10.3.12 I got this error below:

localhost Error Failed to install DataMiner APIGateway. See logs for more details: C:\ProgramData\Skyline Communications\DataMiner APIGateway\Logs\APIGatewayInstaller.txt

Logs from APIGatewayInstaller.txt are below:

Property(S): OriginalDatabase = C:\Skyline DataMiner\Tools\ModuleInstallers\DataMiner APIGateway 0.0.1.56930.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
MSI (s) (B0:CC) [09:46:25:072]: Note: 1: 1708
MSI (s) (B0:CC) [09:46:25:072]: Note: 1: 2205 2: 3: Error
MSI (s) (B0:CC) [09:46:25:072]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (B0:CC) [09:46:25:072]: Note: 1: 2205 2: 3: Error
MSI (s) (B0:CC) [09:46:25:072]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (B0:CC) [09:46:25:072]: Product: DataMiner APIGateway -- Installation failed.

MSI (s) (B0:CC) [09:46:25:073]: Windows Installer installed the product. Product Name: DataMiner APIGateway. Product Version: 0.0.1.56930. Product Language: 1033. Manufacturer: Skyline Communications. Installation success or error status: 1603.

MSI (s) (B0:CC) [09:46:25:074]: Deferring clean up of packages/files, if any exist
MSI (s) (B0:CC) [09:46:25:075]: MainEngineThread is returning 1603
MSI (s) (B0:AC) [09:46:25:075]: No System Restore sequence number for this installation.
=== Logging stopped: 07/12/2023 09:46:25 ===
MSI (s) (B0:AC) [09:46:25:076]: User policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [09:46:25:076]: Machine policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [09:46:25:076]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:AC) [09:46:25:076]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [09:46:25:077]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [09:46:25:078]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (B0:AC) [09:46:25:080]: Destroying RemoteAPI object.
MSI (s) (B0:0C) [09:46:25:081]: Custom Action Manager thread ending.
MSI (c) (18:40) [09:46:25:085]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (18:40) [09:46:25:086]: MainEngineThread is returning 1603
=== Verbose logging stopped: 07/12/2023 09:46:25 ===

Has anyone encountered similar problem?

Thanks for the help in advance.

Merima Tipura [SLC] [DevOps Advocate] Selected answer as best 8th January 2024

1 Answer

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1.74K 2 Comments

Hi Merima,

I have been able to locate identical error for an unrelated application, meaning that this issue is not related to DataMiner but to your Windows instead.

I think you should first verify that APIGateway is not already installed on your system, and if it isn't, you could try steps outlined here.

Merima Tipura [SLC] [DevOps Advocate] Selected answer as best 8th January 2024
Merima Tipura [SLC] [DevOps Advocate] commented

Hi Edib,

thank you for your help.

However, it seems I already have all permissions needed. The problem is not solved unfortunately.
Edib Šupić [SLC] [DevOps Catalyst] commented

Hi Merima,
since you had similar issue while trying to install DataMiner Cloud Pack, and it was resolved when you installed version with embedded .NET. Could you either install .NET on your machine, or verify that it’s already installed, and then try to upgrade again?