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WebService authentication logs

Solved828 views17th February 2024inventory webservices API Logfile WebService
1
André Kaiser [DevOps Advocate]532 10th January 2024 0 Comments

Hi Dojo Community,
is there any logfile I could use to find out, why authentication on the WebService API randomly fails? (Credentials are "hardcoded" in the script that connects via WebService API).  I already checked the "Client" log on the DMA, but could not see additional information.

We can see many "Authentication Failure" Information Events with the Value "Connection did not authenticate. Computer: {hostname} Application: XYZ". In between these information events we see successful logins from the same device.

Is there a limit on the number of simultaneous connections on the WebService with different/same credentials? We have around 20 connections as per the client logfile on the agent.

Thanks and best regards

André Kaiser [DevOps Advocate] Answered question 17th February 2024

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Wim Bruynooghe [SLC] [DevOps Advocate]6.59K Posted 11th January 2024 1 Comment

From the DMA side, the information events typically contain the most useful information regarding authentication events.

When setting up a new connection using one of the ConnectApp API methods, are you logging error responses? This could contain more information on what is going wrong. These aren't being logged by the DMA.

There's no hard-coded limit, although if you create a lot of new connections within a short timespan then you could receive the "Too many connection attempts" error (more info about this here). This error would also be in the information events, so it does not look like you're reaching a limit.

André Kaiser [DevOps Advocate] Posted new comment 17th February 2024
André Kaiser [DevOps Advocate] commented 17th February 2024

The error response in the remote system includes the same information as in the information event: “User could not authenticate”

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