Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • Video Library
    • Books We Like
    • >> Go to DataMiner Docs
  • Expert Center
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Markets & Industries
      • Media production
      • Government & defense
      • Content distribution
      • Service providers
      • Partners
      • OSS/BSS
    • Agile
      • Agile Webspace
      • Everything Agile
        • The Agile Manifesto
        • Best Practices
        • Retro Recipes
      • Methodologies
        • The Scrum Framework
        • Kanban
        • Extreme Programming
      • Roles
        • The Product Owner
        • The Agile Coach
        • The Quality & UX Coach (QX)
    • DataMiner DevOps Professional Program
      • About the DevOps Program
      • DataMiner DevOps Support
  • Downloads
  • More
    • DataMiner Releases & Updates
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
    • Contact
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Deal Registration
  • >> Go to dataminer.services

Unable to authenticate

Solved1.53K views10th May 2023authenticate
7
Randy Ulvenes [SLC] [DevOps Advocate]999 10th February 2023 1 Comment

I am receiving the following error when trying to access a HTML5 Dashboard login.  I have used the Chrome and Firefox browsers.

I have connected to a client's VPN to a jumpbox that does a round robin to 1 of 8 DMAs in a DMS.  This has been working for a year but it is possible the customer has made changes on their end.

I can connect via the standalone cube but not with a browser.

I am not sure what to troubleshoot from this message.  Is it DataMiner or is it a possible network issue.

Dave Keller [DevOps Enabler] Posted new comment 10th May 2023
Dave Keller [DevOps Enabler] commented 10th May 2023

Just to bump this thread a little, I’ve just experienced something similar. We have 6 DMAs and a local user account could only authenticate on dashboards with 2/6 DMAs. Domain accounts authenticated fine.
I changed the password of this local account, to be the same password, and then dashboards were able to log in to all 6 DMAs again.

4 Answers

  • Active
  • Voted
  • Newest
  • Oldest
1
Randy Ulvenes [SLC] [DevOps Advocate]999 Posted 24th February 2023 0 Comments

I believe I solved the issue.  This DMS had a license change and the Dashboard license had removed in the new license.

Randy Ulvenes [SLC] [DevOps Advocate] Selected answer as best 24th February 2023
You are viewing 1 out of 4 answers, click here to view all answers.
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin