Skip to content
DataMiner Dojo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • YouTube Videos
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Agility
      • Learn more about Agile
        • Agile Webspace
        • Everything Agile
          • The Agile Manifesto
          • Best Practices
          • Retro Recipes
        • Methodologies
          • The Scrum Framework
          • Kanban
          • Extreme Programming
        • Roles
          • The Product Owner
          • The Agile Coach
          • The Quality & UX Coach (QX)
      • Book your Agile Fundamentals training
      • Book you Kanban workshop
    • >> Go to DataMiner Docs
  • DevOps
    • About the DevOps Program
    • Sign up for the DevOps Program
    • DataMiner DevOps Support
    • Feature Suggestions
  • Downloads
  • Swag Shop
  • PARTNERS
    • Business Partners
    • Technology Partners
  • Contact
    • Sales, Training & Certification
    • DataMiner Support
    • Global Feedback Survey
  • >> Go to dataminer.services

TAG MANAGEMENT – Thumbnail fails

Solved82 views9 hours agoTAG MANAGEMENT
3
Riccardo Giovenco [DevOps Advocate]178 1 day ago 0 Comments

Hello everyone!

I just deployed the TAG MANAGEMENT App on a DMA and I'm facing an issue with the displaying of the thumbnails.
On the DMA we created an MCS element and I do see the low-code app retreiving the data properly.

However the thumbnails shown on the Channel Status table are missing:

But actually the thumbnails on the MCS gui itself are properly displayed:

Any suggestions as to why they are not working?

I also add I initially had an issue with the Output video as well: even though on the element creation I flagged the "Skip SSL/TLS certificate verification (insecure)", the video returned a "HTML5 HLS Video Error
The media source failed to load: Network error."
I then had to play the hls URL with VLC and manually accept the certificate.
Once I did that, it started working.
Is this expected behavior?

Thank you for helping!

Riccardo Giovenco [DevOps Advocate] Selected answer as best 9 hours ago

1 Answer

  • Active
  • Voted
  • Newest
  • Oldest
4
Blake Smethers [SLC] [DevOps Advocate]1.06K Posted 22 hours ago 1 Comment

Hey Riccardo! I recently discovered the MCS Firmware actually impacts how the data of the channel thumbnails is returned. If you have access to the element on cube, can you check two things:

  1. if Thumbnail in Channel Status Overview is filled in

2. on the Communication > Polling Configuration table (assuming you have the latest TAG MCS driver)

In more recent MCS firmwares, the thumbnail is retrieved separately, and you may need to set the API call of the Thumbnails to 5.13.

Riccardo Giovenco [DevOps Advocate] Posted new comment 9 hours ago
Riccardo Giovenco [DevOps Advocate] commented 9 hours ago

Hey Blake!
Thank you, it did the job! I completely missed that part on the driver…I changed to API 5.13 and it works properly.
Thanks again!

You are viewing 1 out of 1 answers, click here to view all answers.
Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs

[ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin