Stuck alarm on DMS: how to solve?

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Hi Dojo,

our active failover DMA lost the connection to the other DMA because of some network maintenance. Everything resolved and is fine, and both DMAs communicate properly with each other. However, there is an alarm stuck on the active DMA in the alarm table:

So far I cannot find a way to get rid of this stuck alarm.

  • Right click -> no options available.
  • Restarting Cube -> no effect.
  • Restarting the other DMA, to provoke the alarm to occur again and resolve itself -> no effect.

Any suggestions? Is a restart of the DMA itself neccessary?

Thank you very much! 🙂

Nils Hoven [DevOps Advocate] Selected answer as best 14th December 2023

2 Answers

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Hello Nils

Not sure for your specific case but you can start by looking into our documentation, maybe there is a few things that you can try, please check here

Best Regards

Nils Hoven [DevOps Advocate] Posted new comment 14th December 2023
Nils Hoven [DevOps Advocate] commented

Hi Tiago,

thank you for your suggestion! However, since we are operating in auto clear mode, the steps described are not applicable for our problem, as I understand it…

Best regards
Nils
Tiago Pinhao [SLC] [DevOps Enabler] commented

Also found this

https://docs.dataminer.services/user-guide/Reference/DataMiner_Tools/SLNetClientTest_tool/SLNetClientTest_tool_advanced_procedures/SLNetClientTest_clear_from_event_cache.html

But this uses Client Test Tool and it could be dangerous if not used correctly, not sure if you ever used it, and also not sure if it fits your case, maybe someone else can advise.
Nils Hoven [DevOps Advocate] commented

Thanks Tiago!
Eventually I decided to take the safer path of restarting the DMAs – that actually solved the issue.
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