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SLProtocol caused an Access Violation

Solved887 views1st December 2023SLProtocol
4
Ibrahim Efendic [SLC] [DevOps Advocate]221 30th November 2023 0 Comments

Hello everyone,

SLProtocol crash related to an element caused a DMA restart. However this happened only once and after that I've made a different element with the same protocol and it's been up and running for over a day now without an exception. Not even sure how the exception happened in the first place. This is the error log:
SLProtocol caused an Access Violation (0xc0000005) 
in module SLProtocol.exe at 0023:0070ef40.

The element is getting data via HTTP communication and using a buffer it's sending multiple requests. That data is then used to populate a table. However, multiple tables have already been implemented using this exact same approach and there has been no issues. Does anyone know what the possible/common causes are for this type of error?

Thanks!

Ibrahim Efendic [SLC] [DevOps Advocate] Selected answer as best 1st December 2023

1 Answer

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Floris Cockaerts [SLC] [DevOps Advocate]2.43K Posted 30th November 2023 0 Comments

Hi Ibrahim,

Process crashes can be investigated by the Create domains if you provide them with the crash dump file.
I believe the procedure is to reach out to Central Operations who will do a preliminary investigation using the automated tooling available.

It is hard to tell what went wrong without seeing the crash dump.

Ibrahim Efendic [SLC] [DevOps Advocate] Selected answer as best 1st December 2023
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