My agent keeps restarting

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I can’t get an agent to start. It keeps on restarting itself.

I do notice these lines in logging

<code>2020-10-14 10:06:00.844|38|Remoting.HandleMessages|Exception while handling SLNetCOM -> -1 SLNet/IsUsingCassandra/0: System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: The system cannot find the file specified.
Server stack trace: 
   at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Skyline.DataMiner.Net.Messages.SLDataGateway.ISLDataGateway.ExecuteRequest(BaseRequest request)
   at Skyline.DataMiner.Net.Facade.HandleClientRequestMessage(IConnectionInfo connInfo, ClientRequestMessage oneMsg, Boolean canQueue)
   at Skyline.DataMiner.Net.Facade.HandleMessageInternal(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.Facade.HandleMessage(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.CacheManager.CacheLocalDatabaseInfo()
   at Skyline.DataMiner.Net.CacheManager.get__cachedLocalDatabaseInfo()
   at Skyline.DataMiner.Net.CacheManager.get_HasCassandraDatabase()
   at Skyline.DataMiner.Net.DataMiner.HandleRemoteRequest(IConnectionInfo connInfo, RemoteDmaRequestMessage rm)
   at Skyline.DataMiner.Net.Facade.HandleMessageInternal(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.Facade.HandleMessage(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.MessageHandler.HandleSLNetCOMMessage(IConnectionInfo connInfo, SLNetCOMMessage message)
   at Skyline.DataMiner.Net.Facade.HandleMessageInternal(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.Facade.HandleMessage(IConnectionInfo connInfo, DMSMessage oneMsg, Int32 groupID, Int32 groupTotal)
   at Skyline.DataMiner.Net.BaseFacade.HandleMessages(IConnectionInfo connInfo, DMSMessage[] msgs)
   at Skyline.DataMiner.Net.Facade.HandleMessagesForClient(IConnectionInfo connInfo, DMSMessage[] messages)
   at Skyline.DataMiner.Net.Transport.Remoting.InternalHandleMessages(ConnectionToken token, DMSMessage[] inputMessages)</code>
Peter Vanpoucke [SLC] [DevOps Advocate] Selected answer as best 14th October 2020

1 Answer

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332 0 Comments

Hi Peter

I had this issue once as well a couple of months ago. The solution for me was disabling service “Intel Graphics Command Center Service” (OneApp.IGCC.WinService)

It seemed to be related to a Windows Update.

Hope this helps!

Peter Vanpoucke [SLC] [DevOps Advocate] Selected answer as best 14th October 2020