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Missing Dashboards App

Solved895 views5th June 2024dashboard access Dashboard App
4
frans siew [SLC] [DevOps Advocate]919 30th May 2024 0 Comments

Hi,

I am trying to access the Dashboard web app. But it seems to be missing although it is showing up on my Cube session.

I have tried to restart IIS and to do an upgrade on the web apps https://community.dataminer.services/dataminer-web-upgrade-packages/ but to no avail.

Would appreciate it if anyone has any ideas on why it might be broken or if have any idea how do I troubleshoot this

frans siew [SLC] [DevOps Advocate] Selected answer as best 5th June 2024

2 Answers

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Gilles Bara [SLC] [DevOps Enabler]6.80K Posted 30th May 2024 3 Comments

Could you double check that your user has sufficient permissions? The user permissions and the dashboards license are the only checks that happen in order to display the webapp on the landingspage.

You can verify if the web apps receive the right permissions by inspecting the network tab of your browser its devtools (ctrl + shift + J in chromium browsers):

frans siew [SLC] [DevOps Advocate] Selected answer as best 5th June 2024
frans siew [SLC] [DevOps Advocate] commented 31st May 2024

Thanks Gilles for your reply. I replied with a new post to upload the screenshot as well.

Gilles Bara [SLC] [DevOps Enabler] commented 31st May 2024

I updated the answer with a screenshot how to know for sure if we are dealing with insufficient permissions here. However, as admin account you should have all permissions so there might indeed be something going on with your system. I’ll get in contact to investigate what’s going on.

frans siew [SLC] [DevOps Advocate] commented 5th June 2024

Thanks Gilles, for the help. Confirmed that the issue was with the Reporter Licensing being missing in the DMA Which could be checked in “C:Skyline DataMinerLicenseInfo.txt” Updating the license file fixed it.

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