Is IDP able to populate/update 3rd party asset management platforms (E.g. Remedy ITSM) with discovery results?
Hi Andy,
DataMiner IDP will start including process automation activities in the near future (exp. Q1 2021). One of these activities is to run a discovery. This activity will generate tokens for the discovered data sources.
In order to populate a 3rd party asset management platform, the user would need to create a process definition with a specific ‘populate’ activity (which requires a protocol driver specific to the source of data and an IAM license). The populate activity is connected after the IDP discovery activity and will populate the 3rd party platform with the results of the discovery.
Hi Andy,
Currently, IDP does not have any native support for direct offloading of discovery data to any 3rd party asset management platform, as this is only available on the solution elements.
There is, however, the option to run a custom script per created element after provisioning, which could be used to do a few actions including interacting with a 3rd party platforms.
Hi Andy,
On Dojo, you can find more info about DataMiner apps, and drill down into the product sheet here. There’s more info there, but long story short, it’s always required to
- Have a protocol driver to the specific source of data (CMDB, topology database, inventory list, even simple xls)
- Have IAM license to connect to those data bases ( 1 or multiple)
The automation behind comes with IDP, since IDP has out of the box process activities to ingest, provision, etc. If any customer specific automation is needed, that would simply require a customer process activity.
HTH,
Steven